Johnny Bradley Refund Policy, T&Cs etc.

FREE DELIVERY

I despatch my work all over the world by FEDEX.

The cost of delivery is included in the price of the knife.

I used to use British Royal Mail  for all my deliveries, but regulations relating to shipping knives have made Royal Mail untenable for my business.  

Despatch Times 

Same day or next working day despatch by courier for knives already made

and immediate despatch upon completion for custom-made knives.  

Delivery Times 

Fedex 3-5 days to anywhere, included in the price of your knife.

  1. Refund/cancellation policy

  2. Fulfillment/shipping policy

  3. Your site’s Terms and Conditions

Cancellation, Return and Refund Policy

My Return and Refund policy is in keeping with Britain's Long Distance Selling Regulations. 

Essentially if you don't like the product or it is in some way not as advertised or faulty, then you can return it for a refund or exchange, but you have to advise me within 14 days that you want to do this.

But I ask you please to chat with me if you have a problem. And I cannot stress enough that some blades, especially High Carbon Steel blades will rust and tarnish if not looked after according to the use and care instructions. This is not a product fault, it is part of the nature and character of the product. 

Here are the specifics:

Distance Selling Information Requirements:

 

I confirm my business name is JohnnyBradley.com and my full name is John Martin BRADLEY.

You can reach me at Johnny@JohnnyBradley.com.

Information about how you can cancel:

 

You have up to 14 days to advise me by email of your intention to return the item. Simply say you want to return the item, there is no need to explain why (although it may be helpful to me to know if there is a problem so I can fix it and not make the mistake again in the future). And then you have 30 days to return it to me.

The regulations state that the above rules do not apply to products under £42 (about $55 USD). 

Privacy Policy

I promise I will never share or sell your information. 

I promise to safeguard your information the same way I would like my information to be handled. 

I receive, collect and store any information you enter on our website or provide us in any other way. In addition, I collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. I may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. I also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How I collect your information:

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

I collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the business;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do I store, use, share and disclose site visitor's personal information?

My website is hosted on the Wix.com platform. Wix.com provides me with the online platform that allows mr to sell my products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by my company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do I communicate with site visitors?

I may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes I may contact you via email, telephone, text messages, and postal mail.

How can site visitors withdraw their consent?

You can withdraw their consent for collection of personal information, or instruct me to delete or change the collected information.

If you don’t want me to process your data anymore, please contact me at johnny@johnnybradley.com.

Business Address:

1 Ingleside, barton Stacey, Winchester, Hampshire SO21 3RT, England, United Kingdom. 

I am required to state my
Terms and Conditions:

Basically I make things, write things and photograph things and I make them available to people to buy. Once the item has been paid for and is ready for despatch, I despatch it. 

 

Now the formal declaration in legalise:

 

Website owner, the offering, and binding of Terms


This website is owned and operated by John Martin BRADLEY. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors the means to buy what is made by John Martin Bradley. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

Who can use your website; what are the requirements to create an account

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

Key commercial Terms offered to customers

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website, or by agreement in the case of custom made items. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
 

Return and refund policy

Sample:
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased.

Retention of right to change offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

Warranties & responsibility for services and products

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.

Ownership of intellectual property, copyrights and logos

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of John Martin Bradley. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

In cases where you upload my content, you recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.

Right to suspend or cancel user account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

Indemnification

You agree to indemnify and hold [website owner] harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

Limitation of liability

To the maximum extent permitted by applicable law, in no event shall JOhn Martin Bradley, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, John Martin Bradley assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

Right to change and modify Terms

In order to be able to change your Terms without requirement to receive the consent and approval of the Users, we recommend retaining the ability to change or modify the Terms at the website Owner’s will.

Sample:
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Promotional emails and content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with. If you don't want to receive such promotional materials or notices – please just notify us at any time. 

Preference of law and dispute resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of England and Wales, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Winchester UK. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

 

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